Frequently Asked Questions
Everything you need to know about shopping pre-loved luxury.
How do you guarantee the authenticity of your items?
Every item at AFF Luxury Consignment undergoes a rigorous multi-point inspection by our in-house experts. We also utilize advanced AI technology and third-party authentication services to ensure every piece is 100% genuine.
What condition are the luxury items in?
We categorize our inventory into four grades: New with Tags, Like New, Gently Used, and Well-Loved. Detailed descriptions and high-resolution photos are provided for each listing to highlight any specific wear.
Do you accept returns on luxury goods?
To maintain the integrity of our consignment model, all sales are final. However, if an item is found to be non-authentic or significantly different from the description, we offer a full money-back guarantee.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery times vary by location. All shipments are fully insured and require a signature upon delivery.
Can I sell my designer bags and accessories to you?
Yes! We offer competitive consignment rates and direct buyouts for select brands. Please visit our 'Sell With Us' page to submit photos and receive a preliminary quote from our buying team.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Affirm and Klarna, allowing you to pay for your luxury purchase over time.